Curacel Advance FAQ

Is this Advance reliable?

Yes, it is 100% reliable. It is convenient, straightforward and reliable. Once you sign up for the Advance, you are sure to get the agreed advance payment on the claims you submit to the selected HMOs in that month.

How much can I get as Advance?
We give up to 70% of your submitted claims value to you as Advance. This is based on a couple of factors. Additionally, this has been the average amount we have advanced to Providers like you.

What is the Advance duration/tenure? 

You have the option to choose between one to three months. If you require a longer tenure, contact the partnership team advance@curacel.ai.

Are other Providers collecting Advance?

Yes. Many providers have signed up and are enjoying numerous benefits from accessing Curacel Advance. The benefit of submitting your claims and getting paid for it cannot be overemphasized.

How soon will I get the money after requesting it?

Your advance will be processed into the account you supply to us within 48 hours after we have confirmed your claim submissions to the selected HMOs and we have calculated how much would be advanced to you.

Can I get Advance every month?

Yes. Advance is available to you after you submit claims to the selected HMOs every month, even if you have other Advance payments already given to you. 

Is the interest negotiable?

No. At 1.5% interest rate per month, we have provided you with the best rate you can have access to.

When do I pay the interest?

The interest payment is collected before we disburse funds to you depending on the initial term of the Advance (i.e. 1 or 2 months). If Advance exceeds the Initial term, we will charge the interest to you at repayment of the Advance fee.

I want to get Advance when I submit claims to all the HMOs I work with. Is this possible?

Yes! We are working hard to onboard as many HMOs as possible to use Curacel. You can get advance for all the HMOs who currently use Curacel. Sign up here to be notified when we go live with other HMOs.

When do I pay back?

Quite simply. At the end of the agreed period, or when the HMO pays you for the claims, whichever is earlier. We understand there could be months where things do not go as planned, we are open to extending the initial term as required. *Some factors are considered.

What do I pay back?

The Advance fee, with any additional accrued interest in cases where the Advance exceeds the initial agreed period.

Will this not encourage HMOs to owe us?

Not at all. Curacel Advance provides value for both you and the HMOs. For you, getting access to funds as soon as you submit claims means your business keeps running very profitably. For the HMOs, processing of claims is easier on the Curacel portal, as such, they are able to finalise processing of your bills and sending payment to you on time.